There is a full Terms of Business document for you to review related to your bookings. This article outlines the frequently asked questions. If your question is not answered, please contact us via phone 01629 816235 or by email and you will receive a response from our Customer Services team.
General Questions
What is a co-working space?
A co-working space is a shared office environment where individuals from different companies and professions work together in a communal setting. It provides flexible workspace options, including hot desks, dedicated desks, and private meeting rooms. The new Bakewell co-working space offers a quiet place in inspiring surroundings to work on a drop-in basis.
How do I register for an account?
To register for an account, click on the “Book Now” button on the homepage, and you will be taken to a page that asks you to sign in or register. To register, fill in the required details (name, email, password, etc.) and submit the form. You will receive a confirmation email to verify that you have successfully opened your account. Your registration is complete once you have added your payment details, after which point you can book desks and the meeting room at the click of a button.
Can I just book a single day at a hot desk?
Yes you can! So if you are in the area temporarily, are on holiday or passing through, simply register for an account and make your booking and our team will be ready to greet you.
Do I have to be a business to use the hot desk spaces?
Not at all. Although small businesses and sole traders are usually the main group of people who use hot desks, you might be a University student looking for a quiet place with fast broadband, you might be a community group or voluntary group looking for a place to have a meeting, or you might just need a quiet space to get some paperwork done. We welcome anyone who is looking to touch down in a quiet place to get some work done.
What is the space like?
The space is an open plan, high-ceilinged room with stunning period features. It has a modern central rectangular desk which sits 6 people, a high stool desk with 4 stools, which is ideal to use as a standing desk if required. There’s also a breakout space by the bay window with comfy sofas plus a noise cancelling booth which is suitable for phone and conference calls. All the furniture is brand-new, modern and extremely comfortable!
Directly outside the bay window is a bench, where you can still pick up the wi-fi, if you want to get a bit of fresh air. This seating area looks out onto the front lawn area of the building.
How fast is the broadband?
We have superfast broadband! We offer all guests a high speed wireless internet access provided by an uncontended Ethernet Leased line with up to 800Mbps download and 400Mbps upload speeds.
Are there refreshments?
Yes! We have unlimited free tea & coffee. These facilities are located out of the co-working space, down the corridor to the left in the kitchen. You are welcome to bring your own food and drinks into the co-working space too.
Is there space to take a phone call?
Yes, there is another room and plenty of areas to take a call. As you enter the co-working space, the first room can be used to make calls plus we have the noise cancelling booth in the main room, although it doesn’t completely cancel the sound, it significantly lowers the volume of anyone sitting in it. We also have a huge outdoor space, with benches in the garden to sit at if you would like to take a call away from everyone else, in the great outdoors!
Booking questions
How do I book a workspace?
To book a workspace, log in to your account, navigate to the booking section, select the date and time, choose the type of workspace (hot desk or meeting room), and confirm your booking. You will receive a booking confirmation email, and you are then all set.
Can I modify my booking?
Yes, you can modify your booking, up to 48 hours prior to your booking. You can do this by navigating to your booking history, selecting the booking you want to change, updating the details by clicking ‘edit’ (where you can change the date, time, workspace), and confirming the modifications.
When will payment be taken for my booking?
Your payment method will be charged 48 hours before the booking is due to start. You can cancel or edit the booking any time until the payment is taken.
How do I cancel a booking?
You can cancel your booking up to 48 hours in advance of your chosen booking starting, after which point your payment method will be charged. To cancel a booking, go to your booking history, select the booking you wish to cancel, and click the “Cancel Booking” button. Confirm the cancellation to complete the process.
Can I make a regular booking?
Yes you can. Follow the above described process for making a booking and then underneath your initial date, you will see the option to ‘Repeat’ to make a regular booking. You can choose weekly, monthly or a series of dates and reserve the space.
Can I choose a specific desk?
The co-working space is a hot desk space and none of the desks are allocated specifically, so it is a case of first-come, first-served as people arrive on site.
Payment & Refunds
How do I pay for my booking?
Payment is taken via our booking system (called Coherent). Once you navigate to our booking system, as part of the registration process, you will be asked to enter your payment details, so booking a desk space is very simple. After selecting a paid workspace you click ‘book & pay now’. Your payment is then taken immediately if the space you booked is due to start within the next 48 hours. You will receive a copy of your invoice once your booking has been charged to your account. If there is more than 48 hours until your booking, your card will be charged 48 hours in advance, after which point the booking is non-refundable.
Can I view my billing history?
Yes, you can view your billing history by navigating to the billing section in your account. Here, you can see a detailed list of your past transactions, including dates and amounts. You can also download a copy of your invoices from here as well.
Can I send a copy of my invoices direct to my book-keeper or accountant?
Yes, you need to login and go to ‘Membership’ on the left handside, click on ‘Team’ which is across the top naviagation, select ‘Add Invoice Recipient’ and complete the contact details of the person you would like to receive a copy of all your invoices.
How do I request a refund?
Bookings can be made for any time in the future. Your card is charged 48 hours before the booking to to take place and so you have until this point to request a cancellation. Follow the above-described process to cancel or modify your booking. Your card will not be charged if you make changes more than 48 hours in advance.
Notifications & Alerts
Will I receive a reminder for my bookings?
No, you don’t directly receive email reminders for your bookings but you can login to the system to view and manage all your bookings. Once you log in, the first screen shows a dashboard which lists all your bookings in one view.
Contact & Support
How can I contact customer support?
You can contact our customer support team via the support email. If your enquiry is urgent, you can call us on 01629 816235.
Where can I find out more about the services you offer?
For more information about the services offered, please visit the Co-working section of our website. Here, you can find detailed descriptions of the different workspace options and amenities available.