Who we are
We are the Peak District National Park Authority and our purpose is to further the enjoyment protection and conservation of the Peak District National Park. Our privacy notice explains your privacy rights and how we collect, use and share information about you. We are registered as a data controller with the Information Commissioners Office (ICO) and our registration number is Z7027992.
Contact details
You can get in touch with our Data Protection Officer (DPO) by email to customer.service@peakdistrict.gov.uk, or by telephone on 01629 816200
What information we collect, use, and why
We collect or use the following information to provide the services you have requested:
- Names and contact details
- Address
- Payment details (including card or bank information for transfers and direct debits)
- Health information
- Identification documents
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Address
- Payment details (including card or bank information for transfers and direct debits)
- Account information, including registration details
- Information used for security purposes
- Health Information
Lawful bases
Our lawful bases for collecting or using personal information to provide the services you have requested are:
- Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract
How long we keep information
For information on how long we keep personal information, see our retention schedule at https://www.peakdistrict.gov.uk/publications/operationalpolicies
Who we share information with
Data processors
Coherent workspace management software
This data processor undertakes the following activities for us: Managing and processing bookings for internal workspaces and rooms
HubSpot marketing software
This data processor undertakes the following activities for us: Collecting contact details submitted via a website form and email communications.
Others we may share personal information with
- Insurance companies
- Organisations we need to share information with for safeguarding reasons
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Debt collection agencies
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 9 July 2024